Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Double billing as my final bill with AGL

Switched-on

I have received 2 bills ...one day apart and slightly different amounts for the one property. Please correct and advise which is the correct bill. Not impressed that AGL's systems can cause this to occur. A monumental flaw.

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Re: Double billing as my final bill with AGL

AGL Moderator

Hey Johnfd,

 

Welcome to the Community!

 

When an account is closed under certain circumstances, it can sometimes result in a bill being generated for one day too many. To rectify this, we will immediately send a second bill in its place for one day less. We apologise for any frustration that this may have caused, and we'll ask that you only pay attention to the shorter of the two bills.

 

If you'd like us to follow up on anything further, please feel free to get in touch via web chat here: aglener.gy/ChatCom

 

Kind regards,

 

Jayden.

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