Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Double bill for same period with different amounts

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Not impressed with the response when I rang AGL over receiving two separate bills for the same period with two the bill amounts differing by $140.

Told to disregard one and pay the other. When I asked how & why this had happened, told that it has been raised by other customers.

I was not confident that each amount wouldn't be deducted from my account on each date - about 4 days apart.

I stated that I should have received a written explanation about how & why the mistake had happened and it should have been provided with the second bill.

Felt that I was given a token response of "I'll take note of that".

 

Poor customer relations.

1 REPLY 1
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Re: Double bill for same period with different amounts

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i had the same thing .. i paid the higher one and now i suddenly got a final demand for a random amount. glad im not with them anymore this happened to my mum years ago too they clearly havent changed