Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Do Seniors Dscounts Apply in Queensland?

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I just spoke with an Indian accented gentleman on the AGL Enquiries line, and he was *very* adamant that seniors discounts for AGL electricity accounts were only available to NSW and Victorian customers.

 

Yet AGL have a web page that says Queensland seniors *do* get a discount.

The AGL Enquiries gentleman did not acknowledge the existance of the information.

 

Could someone clarify for me who I should believe?

 

The AGL web page is at: https://www.agl.com.au/residential/help-and-support/concessions-rebates-grants

Choose location at the top: QLD

 

According to the Queensland Government website, I should be able to apply for the discount over the phone.  But that's hard if the person answering doesn't think the discount exists.

See: http://www.qld.gov.au/community/cost-of-living-support/electricity-gas-rebates/index.html#How to app...

 

Thanks

Sandra

5 REPLIES 5
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Re: Do Seniors Dscounts Apply in Queensland?

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Since joining AGL I have been getting a Pensioner Government Discount but in my previous bill it was greatly reduced and in my latest bill I have not received any discount. 

 

I have phoned the Qld Government and they said I should be still receiving it.

 

Why am I no longer getting the discount from AGL.

 

IAN

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Re: Do Seniors Dscounts Apply in Queensland?

AGL Moderator

Hi Ian3,

 

That's a very fair question!

 

Unfortunately this not something that we're able to assist with via the AGL Community. I encourage you to log into your My Account here and then click 'Message Us' in the bottom right-hand corner so that our customer service team can look into this for you.

 

Kind regards,

 

Jayden

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Re: Do Seniors Dscounts Apply in Queensland?

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As advised on the Qld Govt Seniors website I have rung AGL and just quoted my new Qld Seniors Card number to a Contact Officer named John.

 

I understood from the Qld Govt website that by quoting my number over the phone I would now be entitled to a standard discount that applied to Qld Seniors.  Instead he said I should go on-line to check out plans for Seniors. He did say that my Seniors number was now recorded on my account.

 

I couldn't find any Seniors Plans on-line at agl.com.au.  I have only signed up to a plan with AGL a few months ago anyway.

 

I am now confused as to what I need to do from here.

 

Can you confirm that:

1. now that my Seniors number has been attached to my account I will receive a discount on my current plan?

2. there are further plans available in addition to or instead of the standard Seniors discount and where can I find them.

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Re: Do Seniors Dscounts Apply in Queensland?

AGL Community Manager

Hi @philweg , take a look at our seniors offer here: https://www.agl.com.au/seniors. Existing customers can certainly take up this offer. 

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Re: Do Seniors Dscounts Apply in Queensland?

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Thanks David.  I'll check it out.