I just spoke with an Indian accented gentleman on the AGL Enquiries line, and he was *very* adamant that seniors discounts for AGL electricity accounts were only available to NSW and Victorian customers.
Yet AGL have a web page that says Queensland seniors *do* get a discount.
The AGL Enquiries gentleman did not acknowledge the existance of the information.
Could someone clarify for me who I should believe?
The AGL web page is at: https://www.agl.com.au/residential/help-and-support/concessions-rebates-grants
Choose location at the top: QLD
According to the Queensland Government website, I should be able to apply for the discount over the phone. But that's hard if the person answering doesn't think the discount exists.
Since joining AGL I have been getting a Pensioner Government Discount but in my previous bill it was greatly reduced and in my latest bill I have not received any discount.
I have phoned the Qld Government and they said I should be still receiving it.
Why am I no longer getting the discount from AGL.
That's a very fair question!
Unfortunately this not something that we're able to assist with via the AGL Community. I encourage you to log into your My Account here and then click 'Message Us' in the bottom right-hand corner so that our customer service team can look into this for you.
As advised on the Qld Govt Seniors website I have rung AGL and just quoted my new Qld Seniors Card number to a Contact Officer named John.
I understood from the Qld Govt website that by quoting my number over the phone I would now be entitled to a standard discount that applied to Qld Seniors. Instead he said I should go on-line to check out plans for Seniors. He did say that my Seniors number was now recorded on my account.
I couldn't find any Seniors Plans on-line at agl.com.au. I have only signed up to a plan with AGL a few months ago anyway.
I am now confused as to what I need to do from here.
Can you confirm that:
1. now that my Seniors number has been attached to my account I will receive a discount on my current plan?
2. there are further plans available in addition to or instead of the standard Seniors discount and where can I find them.