I am a new customer.
Please advise how this discount is calculated on an energy bill. I calculate that the discount on my latest bill is 24% not 32% as agreed. My bill does show "32%" which is actually rubbish, so I need to know what this is calculated on. I was ripped of by $30.49 in my last bill because I will pay the lot on time. Well done AGL!
Thank you for reaching out to us and apologies for the delayed response.
The applicable discount that you are receiving should be clearly explained on your bill and I am sorry to hear that you have had this difficulty understanding it. The discount applied would be calculated based on your usage charges and not for any service charges that are recorded against your account. We are here to help and would be happy to look into this last bill to see what has gone wrong. Our service team is able to help here.
Thank you for your patience and we look forward to hearing from you.