Accounts and Billing

Have a question about anything relating to an AGL account, product or service? Search for answers here or start a discussion.


Digital electricity meter - estimated reading??

Why has my digital electricity meter reading been estimated for my new bill?  It's supposed to be automatically read, therefore an actual reading should be there. Can you please advise me on this. Thanks


Re: Digital electricity meter - estimated reading??

Hey Bronco92,


Thank you for your post!


Even if you have a smart meter, unfortunately it is still possible to receive an estimated bill! Smart meters record usage in 15 minutes intervals, and if even just one of these intervals is not available for an entire 90-day billing period, your bill will read as 'estimated'. This can be caused by a number of different possibiliities, which our web chat team will be happy to have a look at for you here.


Kind regards,