Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Controlled Load

Semiconductor

Controlled load on my new bill has more then doubled I have called and complained and got a run around saying my system must be leaking so I had real estate check all is fine and system isn’t old plus my water bill is fine 

so AGL I suspect something is wrong as I’ve never ever had a bill this high in four years 

your suggesting we’re using 5-6 house hold for 2 people and a baby ridiculous 

summer bill wasn’t even this high with air con on 24/7 

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5 REPLIES 5
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Re: Controlled Load

AGL Moderator

Hi Logantaylor_,

 

Welcome to the AGL Community!

 

I can appreciate why this'd be concerning. Can I ask if the meter reading listed on your bill is listed as 'actual' or 'estimated'? Additionally, do you have a smart meter at your property?

 

Kind regards,

 

Jayden

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Re: Controlled Load

Semiconductor

Actual reading and don’t know about smart reader

BE175B45-F961-40E1-81E2-9CE458285D17.jpeg

 

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Re: Controlled Load

AGL Moderator

Thanks for clarifying Kieran.

 

It looks like you have a manually read interval meter. This means that that your meter records usage in 15-minute intervals which you can view by logging into your AGL My Account. I can provide you with a copy of your usage history for your most recent billing period which'll help you identify when the most power was used if you'd like?

 

Cheers,

 

Jayden

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Re: Controlled Load

Semiconductor

Yes please 

Re: Controlled Load

AGL Moderator

Easy done Logantaylor_!

 

I'l ask you to send me a quick private message with your AGL account number and email address and I'll take care of the rest. 

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.