Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Concession Enquiry

Newcomer

Hi, I have attempted to get a concession card added 3 times over the telephone, and online with no success. There is an issue with a name change due to a divorce and I have tried to explain this but with little luck. I am wondering if there is anyone who might be able to help? Thank You

3 REPLIES

Re: Concession Enquiry

Moderator

Hey Cleo,

 

Thank you for getting in touch!

 

I'm sorry to hear that we've been unable to resolve your enquiries to date. If you can send through a private Facebook message (m.me/aglenergy) with your AGL account number and email address, we'll get back to you ASAP!

 

Cheers,

 

Jayden.

 

If I’ve helped in anyway, please mark my post as SOLVED!

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Re: Concession Enquiry

Newcomer

Apologies for the delay Jayden but unfortunately I don't have facebook. Is there another way I can get the information to you?

Re: Concession Enquiry

Moderator

Hey Cleo,

 

There certainly is! You can get in touch with our web chat team here: aglener.gy/ChatCom. Alternatively, you can always get in touch on 131 245.

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.