I changed over plans on the 14th of Aug through the app after speaking to someone about plans and was advised for my usuage and area Essential Plus Plan was ideal. I switched jt over and forgot about it i should of gotten a confirmation message later. Usually im good and remember but 3 birthdays,1 paed heart specialist and wedding over 2 weeks after that switch so insanly busy
Fast for to yesterday I saw the metre guy and thought id get an idea of expect bill. Didnt look right then and thats when i saw. That it never did change at all even though it said it was successful on the app.
I spoke to someone yesterday and they switched me over to the plan. However they said thry cant help with regards to being on the wrong plan. Do I have to be biledl by that plan or cant my billing for this cycle be calculated and credited the different to what it should of been.
I also did email with a complaint yesterday over this and still have not heard anything.