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Search for answers relating to your AGL account or your AGL online services.

Complaint! ENERGY plan didnt switch.

Switched-on

I changed over plans on the 14th of Aug through the app after speaking to someone about plans and was advised for my usuage and area Essential Plus Plan was ideal. I switched jt over and forgot about it i should of gotten a confirmation message later. Usually im good and remember but 3 birthdays,1 paed heart specialist and wedding over 2 weeks after that switch so insanly busy

Fast for to yesterday I saw the metre guy and thought id get an idea of expect bill. Didnt look right then and thats when i saw. That it never did change at all even though it said it was successful on the app.

I spoke to someone yesterday and they switched me over to the plan. However they said thry cant help with regards to being on the wrong plan. Do I have to be biledl by that plan or cant my billing for this cycle be calculated and credited the different to what it should of been. 

  • I also did email with a complaint yesterday over this and still have not heard anything. 
1 REPLY 1

Re: Complaint! ENERGY plan didnt switch.

AGL Moderator

Hi ryusmum! 

I'm sorry to hear that's happened! We can check to see what was sent to you on your account. Please get in touch with us on your My Account and we'll check the notes on your account. 

 

Kind regards, 

 

Nam