Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Charged Twice

Switched-on

Hi There,

 

I paid to AGL on 18/01 before the cut day of direct debit but the direct debit account is charged again on 21/01?

 

Can you please investigate?

 

 

1 REPLY 1

Re: Charged Twice

AGL Moderator

Hi derekzhu922,

 

This isn't good to hear at all!

 

It's likely that your manual payment made on 18/1 hadn't reached our system by 21/1 resulting in the direct debit being taken as scheduled. For future reference, we encourage customers with a direct debit arrangement to process any manual payments at a minimum of three business days before their direct debit date.

 

In the meantime, you can have this second payment refunded back to you. You'll just need to get in touch with our web chat team here to arrange this!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.