Thank you for contact us and welcome to the AGL Community!
I'm sorry to hear that your account had transferred over to us in error and apologise for any inconvenience caused.
There are a few main reasons why an account can transfer over to another retailer in error. The metering details for your property may have been provided by another customer in error. It's also possible that you or someone in the family may have asked for a quote some time back and a transfer was raised instead.
In any instance where we have taken over in error, we are able to organise for the account to transfer back to the original retailer.
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.