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Search for answers relating to your AGL account or your AGL online services.

Changing password for account login

Charged Up

I like to change my password on all online accounts every month but can't do it on AGL's system. This is a basic necessity and should be available. PLease rectify

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8 REPLIES 8

Re: Changing password for account login

AGL Moderator

Hi @Talan2

 

Thank you for getting in contact with us again!

 

Now that the ongoing issues that we were having with your account are resolved, you should be able to reset your password at any stage. To do this, you will need to be logged out of the Community and My Account. You then need to go to the login page for either of these sites. It will look like this:

 

login page.PNGLogin Page

 

Once you enter your email, you will then be prompted to enter your password. However, to change your existing password, you will need to select 'Forgot?' . You can see this option here:

 

forgot password.PNGForgot Password

 

Once selected, the below screen will appear for you, confirming that your password will need to be changed. You will be sent an email from AGL (please check your junkmail) which will include a link to be able to reset your password without any hiccups.

 

reset confirmation.PNGReset password confirmation

 

If you continue to have difficulties with resetting your password, please let me know and I will escalate this for you. I hope this helps to answer your question! 

 

(Just to let you know, I have passed on your suggestion to be able to change your password whilst logged in. Hopefully you'll see this improvement soon, via the 'manage account' option.)

 

Kindly, Jordan

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Changing password for account login

Charged Up

Thanks Jordan.

 

I'll do things that way but what a roundabout way of doing something that should be as simple as going to Manage My Account and choosing an option of Change Password. Every other organistaion I deal with that requires a password has this option.

 

I'd suggest, once agin, that your IT people need to be made to seek alternate employment. They are clearly not up to it

Re: Changing password for account login

Switched-on

i need to have my own password for my account for login its easy for me to access to my account pls


@Talan2 wrote:

I like to change my password on all online accounts every month but can't do it on AGL's system. This is a basic necessity and should be available. PLease rectify


 

Re: Changing password for account login

AGL Moderator

Hi @nikauivara

 

I apologize, I'm not 100% certain as to what you're requesting. Can you please clarify for me and I'll do my best to assist, thanks!

Re: Changing password for account login

Switched-on

This is a ridiculous method for changing a password. I had to use your knowledge base to figure out how to change my password. Why do you have to make it so difficult and do it differently to everyone else? You should have an obvious Change Password link in the account details section.

Re: Changing password for account login

Switched-on

It's 2019 and AGL still doesn't have a simple "change password" option in their portal? 

 

Seriously. Alexa and Google Assistant integration is higher priority than making it easy for people to update their password, something available on almost EVERY site on the planet. 

 

It's almost as if you want to make this difficult. After all, I am only looking to change this as I have been notified that my password on AGL may have been compromised... 

Re: Changing password for account login

AGL Moderator

Hi Ward, 

 

Welcome to the Community!

 

I'm sorry to hear you found this information difficult to find. If you would like to change your password you can do so following these instructions

 

We do have some upgrades coming soon around this area so look out in the next few months. We do value your feedback on this so keep it coming in our dedicated Ideas board here in the Community.

 

Cheers,

Samjy

Re: Changing password for account login

Switched-on

2 years later, and AGL still doesn't have an easy method for changing password? Wow, thanks for proving that customer loyalty doesn't make a difference to your marketing methods.

I'll be moving over to a company that actually lets me manage my account like it's 2019, not 1919.

 

So long and thanks for all the fish.