Thank you for getting in contact with us again!
Now that the ongoing issues that we were having with your account are resolved, you should be able to reset your password at any stage. To do this, you will need to be logged out of the Community and My Account. You then need to go to the login page for either of these sites. It will look like this:
Once you enter your email, you will then be prompted to enter your password. However, to change your existing password, you will need to select 'Forgot?' . You can see this option here:
Once selected, the below screen will appear for you, confirming that your password will need to be changed. You will be sent an email from AGL (please check your junkmail) which will include a link to be able to reset your password without any hiccups.
If you continue to have difficulties with resetting your password, please let me know and I will escalate this for you. I hope this helps to answer your question!
(Just to let you know, I have passed on your suggestion to be able to change your password whilst logged in. Hopefully you'll see this improvement soon, via the 'manage account' option.)
I'll do things that way but what a roundabout way of doing something that should be as simple as going to Manage My Account and choosing an option of Change Password. Every other organistaion I deal with that requires a password has this option.
I'd suggest, once agin, that your IT people need to be made to seek alternate employment. They are clearly not up to it
i need to have my own password for my account for login its easy for me to access to my account pls
I like to change my password on all online accounts every month but can't do it on AGL's system. This is a basic necessity and should be available. PLease rectify
I apologize, I'm not 100% certain as to what you're requesting. Can you please clarify for me and I'll do my best to assist, thanks!
This is a ridiculous method for changing a password. I had to use your knowledge base to figure out how to change my password. Why do you have to make it so difficult and do it differently to everyone else? You should have an obvious Change Password link in the account details section.