Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Change from time of use to flat rate

Newcomer

Can I switch from time of use to the flat rate with controlled load 1 without changing my meters in the Ausgrid network? I currently have digital meters.

i have been given different information depending on who I talk to at AGL.

2 REPLIES 2

Re: Change from time of use to flat rate

AGL Moderator

Hi Trenta,

 

If you are currently being charged using a time of use tariff then you definitely have the option to revert back to a single rate tariff. If you continue having issues with this request, please send me a private message with your account details and I'll be happy to take a look at things!

 

Kind regards,

 

Jayden

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Re: Change from time of use to flat rate

Newcomer

The final phone call I have received has told me that if I am within the Ausgrid network and on time of use, I will not be able to change back to single tariff. The lady on the phone said she had called Ausgrid.

I was also told that AGL will be applying the seasonal time of use times. If this is not correct, why not? And I will be changing providers if this is the case.

regards

Trent