Can I switch from time of use to the flat rate with controlled load 1 without changing my meters in the Ausgrid network? I currently have digital meters.
i have been given different information depending on who I talk to at AGL.
If you are currently being charged using a time of use tariff then you definitely have the option to revert back to a single rate tariff. If you continue having issues with this request, please send me a private message with your account details and I'll be happy to take a look at things!
The final phone call I have received has told me that if I am within the Ausgrid network and on time of use, I will not be able to change back to single tariff. The lady on the phone said she had called Ausgrid.
I was also told that AGL will be applying the seasonal time of use times. If this is not correct, why not? And I will be changing providers if this is the case.
Can you suggest what terminology I should use to request a change from TOU to single rate (or flat) tariff?
I have tried twice now, and all I seem to get happen is I'm put on the correctly 'named' plan (ie, essentials, savers, etc) but still on a time of use plan.
I also wish to convert from Controlled Load 2 to CL1, which I assume will be easy enough, but the TOU part, I seem to not be getting my meaning across.
Any suggestions ?
Thank you for getting in touch!
Could you please confirm your post code for me? Depending on where you reside, you may not have the option to revert back to a single-rate tariff.
That was one of my concerns, that Ausgrid has removed the ability to go back. There is some information out there that suggests this, however, a colleague has managed to do it in January (same postcode).
Postcode is 2300.
Thankyou for your assistance 🙂
Thank you for getting back to me!
Unfortunately you're unable to revert back to a flat rate tariff in the Ausgrid region.
Ausgrid's website states that it should be a choice.
This is a clear rip-off of customers, almost doubling our peak rates.
Too right!! Unfortunately we are a minority otherwise I think there’d be an uproar about it. I rang Ausgrid and they said AGL has the discretion to charge a flat rate. Will have to look at switching to a different retailer.
It sounds like there has been a bit of conflicting information regarding this.
There are guidelines that need to be followed however we ultimately can look into putting you on a flat rate. Get in contact with us here and we can see what needs to happen.