Cannot access my account

[jc1995]

Hi 

I have not been able to access My Account for almost 2 weeks now. Every time I attempt to login it loads as if to go to my account homepage then the following message appears: 

Something unexpected happened.

We are sorry for any inconvenience. My Account is unavailable right now. Please check back soon

[jaydeny]

Hi jc1995,

Thank you for getting in touch!

If you're still experiencing these issues, we'll ask you to get in touch with our web chat team here so that we can help you further.

Kind regards,

Jayden

[Alim]

This is a frequent problem. Happens very often. Now I can't access my account at all for few days.

[Ellen1]

Hi Alim! 

Welcome to AGL Community! 

I am sorry that you are having issues with your online, that can be quite frustrating. 

If you have a look here you may find some information, if that does not help, please get in contact with us directly so we can review with the IT team. 

Thank you 

Ellen