Cancel account

[Tyran123]

Hi my name is Tyran. My account number is 7577 xxxx and my address on my account is Griffith 2680.

I have moved into my my new house and want to cancel the above account and my Gas account also. 

[Tyran123]

Can you please help me conduct this cancellation. My new house is with you so please don't disconnect my new house accounts.

[jaydeny]

Hi Tyran,

Thank you for touching base regarding the closure of your account! I've sent you a message regarding your enquiry.

Kind regards,

Jayden.

[camma]

I wish to cancel my account asap.

[jaydeny · Accepted solution]

Hi camma,

Thank you for your post!

You can close your account by logging in online here. Alternatively, you can contact us.

Kind regards,

Jayden

[GraceO]

Hi there, I need to cancel my account as I have moved a while ago now and my new house is already set up. I also need someone to check the metre because my last few bills were very unreasonable and there must be something wrong. Please cancel my account and have the metre checked before I can pay my final bill, thank you 

[jaydeny]

Hi GraceO,

Welcome to the Community!

It's not good to hear that you've had these concerns with your account! Can I ask if you've checked the most recent meter reading on your bill to ensure that it is an 'Actual' reading, and in line with the reading currently displayed on your meter?

If you need to close your account, our web chat team will happily arrange this for you! They can be contacted here.

Cheers,

Jayden

[Miaj21]

I need to cancel my account at south Yarra 3141 as we have moved out and new tenants are soon to move in 

[jaydeny · Accepted solution]

Hi Miaj21,

We'd love to help you with this, but we can't tackle this request for you through the Community I'm sorry to say. You'll just need to get in touch with our friendly web chat team here to get this sorted out.

Kind regards,

Jayden

[Mick091]

Hi I would like to cancel all my accounts to pinewood drive carrum downs 3201