Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Cancel account

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Hi I wish to cancel my account with you guys immediately 

6 REPLIES 6
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Re: Cancel account

AGL Moderator

Hi Kaylaattie,

 

Welcome to the AGL Community!

 

If you're moving out of your property, our digital assistant "Alfie" can arrange for your account to be closed here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Cancel account

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I would like to cancel an old account I had with AGL 

 

 

 

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Re: Cancel account

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How much notice do I have to give to cancel my electricity and gas before cancellation of all charges is effective?

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Re: Cancel account

AGL Moderator

Hi blau, 

 

If you're moving out of a property, we require 3 business days minimum notice from your requested disconnection date. Your final bill will be issued up until the disconnection date. 

 

Kind regards, 

 

-Nam- 

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Re: Cancel account

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Hi I need to cancel my account as we have moved from the address where it’s connected. 
thank you 

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Re: Cancel account

AGL Moderator

Hi Kellyg8! 

 

Welcome to AGL Community! 

 

You can organise your move here in a few easy steps. 

 

Thank you 

Ellen