Accounts and Billing

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Newcomer

Can't Retrieve Bill

I am trying to print a past bill for tax purposes, I can log into the account and see the bill, but the PDF icon is greyed out, i.e. can't click on it to select the bill. Why is there a PDF icon, if it can't be used??

2 REPLIES
Moderator
Solution

Re: Can't Retrieve Bill

Hey Jonathan1,

 

Thanks for reaching out!

 

I can confirm that some our billing services were unavailable over the weekend due to some routine system maintenance that took place. This work has since been completed, and you should find that this service is now available again. 

 

Kind regards,

 

Jayden

Newcomer

Re: Can't Retrieve Bill

Thanks! It's the first time I had used the online service, didn't realise it was just out for maintenance.