Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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COVID-19 Updates

AGL Community Manager

We know you might have some questions about your account right now - we're here to help.

 

Here are some things you should know:

  • We're experiencing longer call wait times. If you'd rather not wait on hold, you can  message us from your My Account overview page, between 8am - 8pm AEDT
  • The easiest way to manage your account is to log in to My Account or the AGL Energy app - from here, you can pay bills, view your usage and message us
  • If you need a payment extension or you're having trouble staying on top of your bills, we have options available to you.

For more information, see all our COVID-19 updates.

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