Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

Bill payments not being updated

Switched-on

When checking our AGL account via website and AGL app on my iPhone we find there is an overdue bill.  This bill had been paid well before the overdue date.  In fact it was paid on 1st July 2020 & as of 29th July 2020 the AGL app still shows the bill as overdue.  

We have contacted AGL directly & spoke with a representative who advises there is NO overdue bill against our account.

It seems there is a disconnect somewhere in the system which causes an inconvenience and does not reflect our account with AGL correctly.  

We would like AGL to explain why this is happening and to fix this problem.

 

 

 

 

 

 

 

 

 

 

 

2 REPLIES 2
Highlighted

Re: Bill payments not being updated

AGL Community Manager

Hi @KarenY , shoot me a private message with your account number and I'll have someone investigate to see if there's a technical issue with your app/My Account

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: Bill payments not being updated

Switched-on

I am having the exact same issue... PDF is incorrect.