Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Bill Confusion - Direct Debit not matching Bill

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I am confused - I am on a direct debit set up for monthly billing for both electricity & gas yet my current bill has an "amount brought forward" which I have no idea where this amount has come from as we pay monthly, plus this amount doesn't even match the amount I paid... really not impressed with this system, the billing seems so stupidly confusing!

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Re: Bill Confusion - Direct Debit not matching Bill

AGL Moderator

Hi NooneeValley,

 

Welcome to the AGL Community!

 

If you have direct debit set up, then it sounds like your due date on your previous bill is overlapping somewhat with the billing period of your most recent bill. Can I please ask you to check if the direct debit date for your previous bill has passed yet?

 

Kind regards,

 

Jayden

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