I am writing to say how terrible the service at AGL has been in relation to my issue with crossed billing.
I am in a duplex and have found out that our neighbours gas has been charged to out account since last year and they have been receiving our bill.
They have a gas heater so we have been paying for that.
I called up regarding this issue about getting our bill changed back to the correct meter and a refund for all out previous payments.
So far this has been going on for a few months. Nothing has been done. No refund. No gas meter changed over.
I have had to call 5 times and still no resolution.
I was told I need authorisation to change back to OUR gas meter and needed to speak to the neighbours to authorise it.
Why should we need to do this and keep receiving bills for our neighbours gas.
I will be organising a refund and taking my business elsewhere if it is not sorted out in the next week.
Welcome to the Community!
It definitely sounds like we could have handled this issue more effectively for you, and I'm sorry to hear that this has had such a negative impact to date.
I'll be more than happy to jump into your account and take a look around for you, but I will require your details in order to do so. If you can send through a private message at your convenience including your AGL account number and email address, I'll be sure to help where I can!
Jayden has sorted out my issue very quickly. Thank you very much.
I'm not sure why it took so long to sort out but everything is back to normal.
My pleasure! Happy to help.
Have a great day,