Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

BILL SHOCK

So we got our bill myself and my husband live here. Nothing has changed in our house. I shift work my husband is at home.. I don’t understand this bill? F57ECCB5-0831-43F6-A69E-EAEB68DB7D90.png

$1532!!! You have to be kidding me! For two! People?!? In summer we had our aircon on full ball never turned it off and never had this issue!!!!  

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3 REPLIES

Re: BILL SHOCK

AGL Moderator

Hi Brownfam8589,

 

Welcome to the AGL Community!

 

I'm sorry to see that your latest bill has come as such a shock to you! Whenever you receive a bill that is higher than expected, the best place to start is by talking a look at the 'quality' of your meter reading on the second page of your bill. If your bill states that your meter reading was 'estimated' then it may be the case that you have not been billed correctly to your true usage. 

 

In the event that you have a smart meter at your property, we always encourage our customers to log in online here to take a look at the breakdown of your electricity usage for the last quarter which can help reconcile which appliances have been using the most power in your property.

 

Kind regards,

 

Jayden

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Re: BILL SHOCK

Why
Rookie

It is crazy. aGL is another dumb company. That pretends that energy prices are fair. 

Why not on day one say. 

This is why your electricity costs so much. This is our of our control. And this is what we suggest. Pay $10 per week. 

Or $4 per person per household etc. per week and then you won’t get a shock. 

Not should be routine !!!!!!!!!!  The fact that AGL does not do that. Is because it simply doesn’t care. It just pretends to. Sick of this AGL. 

Re: BILL SHOCK

AGL Moderator
AGL Moderator

Hi Why, 

 

Thank you for your comments

 

I can definitely understand the concern here with electricity rates and prices. We have a range of different payment plans which looks at your usage and provides an estimate amount to pay on a weekly, fortnight or monthly basis. This helps with making sure bills are paid by the time they are generated. We also urge customers to have a look online here to get advice and information on ways of how to lower household usage.

 

We also have various discount plans available to help save on bills and these can be found online here

 

Kind regards,

 

Le       

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.