Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

App Not Showing Daily Meter Reads

Switched-on

AGL recently switched our meter to a smart/digital meter. We haven’t been able to see the daily/hourly meter reads in the AGL App since the end of January.

 

I have two queries:

 

1. Why can’t we see the daily/hourly reads? Is there a problem with the app? If so, when will it be resolved?

 

2. Is the meter working properly? I’m worried that our bill will be incorrect.

 

thanks

3 REPLIES 3

Re: App Not Showing Daily Meter Reads

AGL Moderator

Hey RJT,

 

Welcome to the AGL Community!

 

This delay in data could be caused by a few different issues, and definitely warrants further investigation. If your app still hasn't updated, we'll ask you to complete the 'Feedback' from within our app so that our support team can look into things, and get back to you ASAP.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: App Not Showing Daily Meter Reads

Switched-on

Could you please send a copy of my last bill?

Re: App Not Showing Daily Meter Reads

AGL Moderator

Hi djd421939!

Welcome to AGL Community!
 

You can view and download your bills in the Billing section on your AGL My Account. You can also visit our website on how you can update your Billing Preferences

 

Kind regards, 

 

-Nam-