Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

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App Not Showing Daily Meter Reads

Switched-on

AGL recently switched our meter to a smart/digital meter. We haven’t been able to see the daily/hourly meter reads in the AGL App since the end of January.

 

I have two queries:

 

1. Why can’t we see the daily/hourly reads? Is there a problem with the app? If so, when will it be resolved?

 

2. Is the meter working properly? I’m worried that our bill will be incorrect.

 

thanks

1 REPLY 1
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Re: App Not Showing Daily Meter Reads

AGL Moderator

Hey RJT,

 

Welcome to the AGL Community!

 

This delay in data could be caused by a few different issues, and definitely warrants further investigation. If your app still hasn't updated, we'll ask you to complete the 'Feedback' from within our app so that our support team can look into things, and get back to you ASAP.

 

Kind regards,

 

Jayden

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