Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Account numbers

Kez
Newcomer

Account number is the same for both gas and elec. How do you know which account I’m making regular payments into?

Also - I made a payment the same day I received the account, will this automatically be adjusted on ‘amount due’ once received. 

Ps- happy with AGL app, discounts 🙂

1 REPLY

Re: Account numbers

Moderator

Hey Kez,

 

Thank you for your post!

 

If you turn to the second page of your most recent electricity and gas bills, you will find a 'reference number' located on each of these in the bottom left-hand corner which is the reference number you should use to pay each respective account. Whilst the account numbers may be the same, you'll note that the reference numbers are different!

 

And yes, any payments made will automatically chip away at the amount due listed on your bills!

 

Kind regards,

 

Jayden

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