Hi Dorothy1940,
Welcome to the AGL Community!
I'm sorry to hear that you've been having issues with your online account. I encourage you to try to log in again using your email address and a one time code here. If you have no luck, please get in touch with our web chat team here who'll be happy to assist you further!
Kind regards,
Jayden
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.
