Account Number instead of reference number

[Jae2406]

I used account number when using bpay instead of reference number. Will it still register? 

[jaydeny · Accepted solution]

Hi Jae2406,

Welcome to the AGL Community!

Provided you've used your correct account number as your payment reference number, your payment will be allocated to your account without any issues!

Cheers,

Jayden

[Johnttttt]

I've done the exact same thing but I did it over the phone instead will that be OK aswell

[jaydeny]

Hi Johnttttt,

So long as you have used your correct account number as your reference number, then your payments will definitely be allocated to your account.

Kind regards,

Jayden

[estovir]

Sir/Madam,

                  On 20th August at 11:15am I advised "Kris: by phone that I would be abroad from 24th September 2018 until 16th January 2019.

I did not authorise any changes to the billing procedures in place as my Brother was to collect my mail and pay Gas and Electricity accounts when they fell due.

At his been necessary for my to contact him by phone to ascertain that no AGL Accounts were posted thus the non payment.

Please forward these accounts when these will be settled.

Please confirm that this has been done, while your prompt attention to this matter would be appreciated and I thank you in anticipation

Yours faithfully

John

[jaydeny]

Dear John,

Thank you for joining the AGL Community!

We can not action account-based requests through the AGL Community I'm sorry to say. Our web chat team will be more than happy to help you with this who can be contacted here.

In the meantime, we've removed some of your private information from public view.

Kind regards,

Jayden