My AGLIQ is not giving me details when I click on usage>go to electricity and solar. It just gets stuck in a loop and brings me back to the overview screen.
It has been out for a while and I have a query in but the frustration is mounting.
Webchat reference number is 1491741197
Solved! Go to Solution.
totally agree, same problem here in adelaide. maybe thye want us for fork out 15$ a month out of our savings from panels to just see what is going on. people should arc up on this
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We'll ask you to start by clearing your cache, as this should fix this issue. You can find instructions that'll help you do this here. If you find that this does not help, we'll ask you to send an email including your AGL account details as well as any relevant screenshots of the issue to email@example.com.
I received an email Friday morning from the address provided saying they were looking into it.
I went in a bit later that day and AGLIQ was working on both my machines. It hung for a while but eventually refreshed.
This coincided with my billing period falling due. Not sure if the two are linked.