Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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AGL wont remove bushfire bill block

MF1
Conductor

AGl put a block on my bill because of bushfires, they did this without asking me despite the fact that I have told you on several occasions over the last 2 months that I dont want my bills blocked and I dont want them coming all at once.

In January the bill block was taken off at my request and the bill was issued.

This month I have spent around 3 hours on the phone on 3 occasions, the last with a supervisor in escalations who faithfully promised me a bill would be produced that night, but it wasn't.

AGL, IT ISN'T ACTUALLY HELPING BUSHFIRE COMMUNITIES BY STOPPING THEM FROM KEEPING ON TOP OF THEIR MONTHLY BILLS.

Over the last two years, you made a complete mess of my bills because of meter readings, so I got a smart meter, then you made a complete mess of my bill smoothing because of the smart meter, so I went on monthly billing, now you are making a complete mess of my monthly billing because of some PR stunt about bushfires which you never bothered to ask us about and which you seem unable to now remove.

I went to the Ombudsman over the bill smoothing mess, if you don't issue a bill by Wednesday this coming week, this time I will get a lawyer and sue you for years of stress and broken promises.

I am sick of AGL, I fix one thing and then you muppets break somehting else.

4 REPLIES 4
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Re: AGL wont remove bushfire bill block

MF1
Conductor

The supervisor I spoke to last week was condescending, impatient and treated me like an imbecile when I suggested that her promises would most likely based on previous experiences, not be met, which it turned out, they weren't.

Today I called to speak to her and despite the fact that she was there and not on the phone, not surprisingly she wouldn't take my call. Not once during our conversation did she display any inkling of compassion which makes this whole AGL bushfire response thing nothing but a sham PR job. When push comes to shove these people are always arrogant, patronsing and downright rude, bushfires or not.

Re: AGL wont remove bushfire bill block

Switched-on

They put a ‘block’ on my account also!

And claimed it was because of the bushfires, when I’m not in a bushfire effected area.
I was waiting for a month for usage reads to show up, and for my bills to arrive but nothing. I then query what was going on with my account, and then they tell me they had placed a block on my account. This block was without any notification to me, and they had been charging this whole time, and now all of a sudden I owe two bills that are due in 3 weeks!? 
I called and spoke with the resolutions team, they best the could do was extend the second bill by two weeks.. 

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Re: AGL wont remove bushfire bill block

AGL Moderator

Hello Emily1, 

 

Welcome to AGL Community. 

 

The bill blocks have been put in place to help those who were in the bushfire areas, I am glad to hear you were not effected, the blocks were rolled out as per post codes so some people got them without needing them. 

 

Now that they are coming off if you do need more time with the bills we can support you with a payment plan if you need more time given the situation. You can request a payment plan through the AGL MyAccount or AGL App here alternatively if that does not give you the extension you need then you can contact us here

 

Thank you 

Ellen

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Re: AGL wont remove bushfire bill block

MF1
Conductor