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Search for answers relating to your AGL account or your AGL online services.

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AGL unwilling to backdate concession card.

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Hello 🙂 I signed up for AGL three months ago and could not add my concession card over the internet as it gave me an error. I recently rang AGL and they could not add my concession card either, saying they will send it to the back end team. I received by bill a few days later and the concession discount was only applied from the day they applied the card. A telephone guy said that they do not back date concession cards . I am pretty sure other energy companies do, plus it is their error as I could not add it through the website. Am I on the right path here? 

1 REPLY 1
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Re: AGL unwilling to backdate concession card.

AGL Moderator

Hi fluxcapacitor,

 

You are definitely on the right path here!

 

Each individual state government has different rules regarding backdating concessions and energy retailers have no say over these unfortunately! However in the event that an error on our end has delayed your concession details being added to your account, then exceptions can be made.

 

If this issue remains unresolved, I encourage you to get in touch with our web chat team here.

 

Kind regards,

 

Jayden

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