Search for answers relating to your AGL account or your AGL online services.
Search for answers relating to your AGL account or your AGL online services.
I recently had a smart meter installed and the “usage” in the app was accurate in regards to usage & solar feed back to the grid. However the app suddenly changed & the figures in the app are no longer accurate and not showing my solar feed. Wanting to know how this can be fixed?
Hi benrich,
That sounds pretty unusual!
If you can send me a quick private message with your AGL account number and address, I'll be happy to take a look at this for you.
Cheers,
Jayden
Same with me. Did you get this solved? Thanks.
Can you also check mine? Thanks.
Hi AMcKay,
If you can send me a private message with your account details and screenshots of these issues, I'll be happy to help.
Cheers,
Jayden
I'm having the same issue, since 13 Dec, it became incorrect. I called AGL, they asked me to wait until the billing cycle ends, which doesn't make sense.
Hi Zhi!
Welcome to AGL Community!
We can certainly check a few details to see why that may be the case, please send us a message here.
Kind regards,
-Nam-