Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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AGL app not accurate

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I recently had a smart meter installed and the “usage” in the app was accurate in regards to usage & solar feed back to the grid. However the app suddenly changed & the figures in the app are no longer accurate and not showing my solar feed. Wanting to know how this can be fixed? 

6 REPLIES 6
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Re: AGL app not accurate

AGL Moderator

Hi benrich,

 

That sounds pretty unusual!

 

If you can send me a quick private message with your AGL account number and address, I'll be happy to take a look at this for you.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: AGL app not accurate

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Same with me. Did you get this solved? Thanks. 

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Re: AGL app not accurate

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Can you also check mine? Thanks. 

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Re: AGL app not accurate

AGL Moderator

Hi AMcKay,

 

If you can send me a private message with your account details and screenshots of these issues, I'll be happy to help.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: AGL app not accurate

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I'm having the same issue, since 13 Dec, it became incorrect. I called AGL, they asked me to wait until the billing cycle ends, which doesn't make sense.

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Re: AGL app not accurate

AGL Moderator

Hi Zhi! 

Welcome to AGL Community! 

We can certainly check a few details to see why that may be the case, please send us a message here

 

Kind regards, 

 

-Nam-