AGL app not accurate

[benrich]

I recently had a smart meter installed and the “usage” in the app was accurate in regards to usage & solar feed back to the grid. However the app suddenly changed & the figures in the app are no longer accurate and not showing my solar feed. Wanting to know how this can be fixed? 

[jaydeny]

Hi benrich,

That sounds pretty unusual!

If you can send me a quick private message with your AGL account number and address, I'll be happy to take a look at this for you.

Cheers,

Jayden

[AMcKay]

Same with me. Did you get this solved? Thanks. 

[AMcKay]

Can you also check mine? Thanks. 

[jaydeny]

Hi AMcKay,

If you can send me a private message with your account details and screenshots of these issues, I'll be happy to help.

Cheers,

Jayden

[Zhi]

I'm having the same issue, since 13 Dec, it became incorrect. I called AGL, they asked me to wait until the billing cycle ends, which doesn't make sense.

[-Nam-]

Hi Zhi! 

Welcome to AGL Community! 

We can certainly check a few details to see why that may be the case, please send us a message here. 

Kind regards, 

-Nam-