Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

AGL Overcharges during Covid19 Pandemic

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Bill Period: 28/5/20 - 27/6/20 31 days $273.99 (1077kw) June Billing

 

This is my current bill with AGL for electricity only.  According to customer service and the manager I spoke too basically send that the last two bills were underestimated and now I have to pay $150 more than I usually would in a 30 day cycle.

 

The previous bill cycles would have been during the Covid19 Pandemic where people were told to stay home...and we did.  Then AGL turns around and tells me I didn't pay enough during the Pandemic and now have to pay more.  

 

Shame on you AGL. My local MP is going to hear about this.  

 

 

 

 

4 REPLIES 4
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Re: AGL Overcharges during Covid19 Pandemic

AGL Community Manager

Hi @K1w1Ch1c05 . Sorry to hear that! It's never pleasant to get hit with a higher bill than you expected.

 

Adjustments to over- or under-estimated bills are normal. This can happen for a number of reasons. It might even be that your Distributor was unable to read your meter for a while due to pandemic restrictions, and so when your actual usage was confirmed later, your estimated bills would have been corrected to the amount you actually used. For more info take a look at Why do I get estimated bills? 

 

While you do have to pay for the actual amount of energy used, we have quite a few options available to make things easier, because a lot of people are having a tough time right now. Check out the "Help with your payments" section on AGL's COVID-19 response page.

 

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Re: AGL Overcharges during Covid19 Pandemic

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I have had a similar experience.  Just received my latest bill for $303.71.  Previous accounts $79 and $73 and then this one - cannot possibly be correct.  I have emailed AGL and also called and spoken to a person who said the same as above, it could be the previous 2 accounts were estimates and this is a catch up.  Not possible as my accounts have never been over $100 ever.  

I live in a small 1bedroom unit by myself and work 5 days a week - away from home 7am to 530pm on those days.

The person I spoke to tried to put me through to their disputes team and subsequently disconnected me.

 

Maybe time for a change of providers!!!!

 

 

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Re: AGL Overcharges during Covid19 Pandemic

AGL Community Manager

Hi @kerrrob , it's easy to check whether the previous bills were estimates. You can just log in to your account and access all your previous bills in the Billing tab. From the My Account page, you can also click "Send us a message" to have us look into your billing issues with no chance of getting disconnected!

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Re: AGL Overcharges during Covid19 Pandemic

Powerhouse

kerrob,

 

I am confused as to how you can get a $79 and $73 bill.

Must be monthly bills I assume to be this low as you would pay about $30 for the supply charge alone.

 

Now, there was a user similar to you who reported that they had a great jump in a bill and it turned out that her unit was wired incorrectly and the next door neighbours (the flat was empty for a long while) flat was partly wired into their shared meter box.

 

I would suggest that you do a meter read (and check the meter number) and compare it with your latest bill. If there is a discrepancy contact AGL with the facts.

 

It may be that there is a new meter reader in your area and they have mixed up meter readings.

 

Cheers

Neil