Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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AGL App discrepancy

Semiconductor

Why don't the bills showing in the AGL App ever match up to my actual bills?AppApp

 

BillBill

 

3 REPLIES 3
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Re: AGL App discrepancy

AGL Moderator

Hey Me3,

 

Welcome to the Community!

 

Your account balance only updates online every 2-3 days, so if you've very recently been issued a bill, there is a chance that your account balance may not yet have updated online to reflect this. We'll ask that you allow for a few more days for this to update. If it doesn't, you're welcome to get in touch with our web chat team (aglener.gy/ChatCom) who'll be happy to jump into your account and look into things further!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: AGL App discrepancy

Semiconductor

Hi Jayden,

 

It has been almost three weeks, and it occurs every month. 

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Re: AGL App discrepancy

AGL Moderator

Thanks for getting back to me, Me3!

 

Based on the delays you're experiencing, this is definitely something that is worth looking into further. So that we can do this, I'll ask that you send me a private message including your AGL account details as well as any relevant screenshots through to and we'll be happy to help further!

 

Cheers,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.