Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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4 month billing cycle

Switched-on

Hi, we are 101 days into our cycle and online account says we still have 17 days to go.  Is there any reason why it is so long and can we go back to 3 monthly bills?  If possible can the bill be sent sooner than in 17 days time?

2 REPLIES 2
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Re: 4 month billing cycle

AGL Moderator

Hey Sharp,

 

Thanks for joining the community!

 

You should be receiving a bill every 90 days (give or take a few days), so this is something we'll need to look into for you. We'll ask that you touch base with our web chat team (aglener.gy/ChatCom) so that we can jump into your account and get things sorted out!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: 4 month billing cycle

Switched-on

Hi Jaydeny,

 

Thanks for the reply. I spoke to an agent via facebook and they said AGL didn't have billing rights for 13/07 to 15/08 so my billing cycle didn't start until mid august which would make our bill due on time. 

 

Shrap