Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

12 phone calls numerous emails and still NOBODY want to get my account ONLINE up and running

Semiconductor

12 phone calls numerous emails and still NOBODY want to get my account ONLINE up and running.

been with AGL for over 2 months and trying to find out why my ONLINE account will not work, other than to keep tell me "we are getting your account ready, try again soon" spent 1 hour on Saturday and three people passed me on to somebody else, sound like AGL are not customer friendly, just want your business...well if not sorted I will have no problems hopping out...plenty of competition.  

5 REPLIES 5
Highlighted

Re: 12 phone calls numerous emails and still NOBODY want to get my account ONLINE up and running

AGL Moderator

Hi Mary1, sorry this matter has not been resolved for you. So I can investigate this please send a private message with your full name, AGL account number and email address, you can do this by clicking on my name.

 

Highlighted

Re: 12 phone calls numerous emails and still NOBODY want to get my account ONLINE up and running

Semiconductor

Thank you for your reply.

I have made many calls over the last few weeks trying to understand why my online account is inoperable.

I joined AGL May 22nd and have to date received nothing in regards to my account other than the original email with my account number, I will also state, Staff were incredibly unhelpful and never really wanted to talk, One person even stating "Is you electricity on" I stated "yes" her statement was " OK thats a good thing, try to reregister your details" I stated But it keeps telling me, after l put in my account details that this account "we are setting up your account please try later, she then "just stated keep trying"....NOT a great start. 

Tags (1)
Highlighted

Just earned a badge for a complaint, Horrendous

Semiconductor

All i need is help getting my online account up and running ( only taken two months and 12 call/emails) now i still do not have a online account BUT!!!!!! I have a STAR for my complaint, for goodness sake how dumb have we become, PLEASE!!!! all l want is a ONLINE ACCOUNT.... NOT A STAR!!!!!!

Highlighted

Re: Just earned a badge for a complaint, Horrendous

AGL Community Manager

Hi @Mary1 , I've removed your private account details from your post, because this is a public forum. However, I will use them to follow up on your issue and get back to you here when I have an update.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: 12 phone calls numerous emails and still NOBODY want to get my account ONLINE up and running

AGL Community Manager

Hi @Mary1 , can you check whether you're able to create and access your account online now?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.