AGL Online Community Feedback and Ideas

What could we start, stop or continue? Suggest an idea for this Community or submit a suggestion for improvement.

What could we start, stop or continue? Suggest an idea for this Community or submit a suggestion for improvement.

Great app, pathetic updating

Switched-on

Just wanted to leave a bit of feedback, your Agl app concept is brilliant, but at keeping it up to date it is a bit of a joke, somedays it's 24 hrs behind which is totally understandable, but today it's 50 plus hrs behind, someone has put in estimated figures which are just a waste of your time as well as ours as they are so totally off the mark it's just not funny.  If you bring out such a great app it deserves to be kept up to date. Thankyou for your time

2 Comments
AGL Community Manager
Status changed to: Delivered

Hi @JRagl , thanks for the feedback. As you say, there'll always be a bit of a delay on the usage data, as we only receive it on a 24-hour delay and this is an industry-wide standard. Longer delays can have a few different causes, and they are usually specific to your account rather than being a problem with the app itself. For example, if a pause is placed on billing your account, this will also pause your usage from updating in the app and My Account. In these circumstances, normal updating will resume once the cause is removed, but if you notice that usage hasn't updated for a while, I recommend logging into your account and shooting us a message using the message button on the app.

Switched-on

Hi David, have no idea why a pause would be put on my account, have been using this app for 2 months now and at various times it is 3-4 days behind, someone puts in an estimate and a day or so later it gets caught up Monday the 16th. was the last update, now they have an estimate up for the 17th.