I have solar panels on my roof that are beginning to generate more power than our household generally uses (expect perhaps during mid winter). As a consequence we are accumulating a modest credit balance on the monthly billing cycle.
Having just listened to a programme on the ABC radio where some (often pensioner) members of the community are suffering high levels of stress paying power bills ... to the extent that it can cause poverty in a first world country! Most likely these customers will have not have capacity to install solar panels themselves.
I would like to suggest AGL facilitate a way that I can "pay it forward" by applying the credit against the bill of a pre-vetted (but undisclosed) customer that is suffering financial stress.