Wouldnt let me pay my full bill

[MattyY78]

PLEASE CHANGE BACK TO OLD APP! New one is useless! 

Wouldnt let me pay my full bill....

Only the overdue part! 

Dont u dare charge me another overdue fee when i have tried to pay my bill but cant due to unfunctional app! 

The old app worked fine and had lots more functionality! This one never has the correct info, and hd caused nothing but problems! 

Im deleting it and not using it again! 

[MattyY78]

Hi Rachel, thanks for your feedback.  I'm sorry to hear that you were unable to make the appropriate payment.  Can I ask what exactly happened when you tried to make the payment?  Did it give you an error message?  

We're looking to continue to improve the app and we really want to know the bits that aren't working.  Which functionality do you find you are missing or would like to see more of?  Any feedback you can provide is very welcome.