AGL Mobile App Feedback and Ideas

Share your ideas for improving the AGL Energy Mobile App

Share your ideas for improving the AGL Energy Mobile App

Usage update - Real time usage

Frustration
Switched-on

How long does it take to update usage on the app? 

Real time usage is what’s needed for this app to be truely useful. 

1 Comment
AGL Moderator
Status changed to: Not Right Now

Hi @Frustration ,

 

We would love to have real time usage updates too. We understand its value to our customers.

 

Unfortunately, we are limited by how often the metering providers sends us (the retailer) your usage data which could take anywhere between 24 to 48 hours. This is an industry-wide limitation.

 

In the absence of real time usage updates, we believe some insights can be derived from changing the smallest usage time scale from hourly to 30 minute chunks. This feature is coming very soon.

 

Please don't hesitate to keep the ideas coming.