Removal of projected bill when submitting meter read

[Gwencel]

The ability to see the projected bill has been removed no longer can we see just how much energy we have used or the projected bill why.

[THL]

Hi Gwwencel, 

Thank you for your post. 

You can see the cost to date and the bill projection in the overview section of your online account. 

If you are using the app, the bill projection is in the usage tab. 

Kind regards, 

Le 

[MattyY78]

Hi @Gwencel, have you been able to find the prediction on the usage screen?

[Gwencel]

Hi

no I have tried everything I can think  of but nothing I have uninstalled and then reinstalled the app and nothing. I am very disappointed I have been waiting for weeks for some one from AGL to contact me about this and not a word would be nice to know why it stopped working.

[MattyY78]

Hi @Gwencel, i'm very sorry for the delay in our response.  On your usage tab the bill projection should appear in the top right hand corner.  See my image below:

Are you able to share some screen shots of what you are seeing as this will help in our investigations.  Also are you a solar customer?