AGL Mobile App Feedback and Ideas

Share your ideas for improving the AGL Energy Mobile App

Share your ideas for improving the AGL Energy Mobile App

New app & Ghost bills

Switched-on

I hate the new app, go back to the old one and yesterday I was in credit $242 & today apparently I owe $358! Wtf AGL, I do not owe any money, I’m in CREDIT $242! My next bill is not due for another 3 weeks! Maybe you should send me a cheque for $242 and I’ll pay my next bill when it comes out next month 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

1 Comment
AGL Idea Moderator
Status changed to: Needs More Info

Hi @Cat1, I might need to chat to our team to find out what is going on here.  It might be that the data we have in the app doesn't portray the entire picture of whats going on here.  Do you produce your own solar energy?  Does MyAccount show you that your account is in credit?