AGL Mobile App Feedback and Ideas

Share your ideas for improving the AGL Energy Mobile App

Share your ideas for improving the AGL Energy Mobile App

Incorrect amounts shown on the app and in MyAccount

AGL Idea Moderator

I would like to report that my AGL app when I go I to the billing section does not reflect the true amount due on my bill. This has been occurring for around a month that now. I have tried logging out as well as reinstalling the app. Additionally I have also tried logging on with the website this also gives me an incorrect amount. The only way for me to access this is by telephone. This app is one of the reasons I prefer AGL so of it is going continue to have a bug it would definitely be a factor in choosing another provider. 

2 Comments
AGL Idea Moderator
Status changed to: Under Consideration

Hi there, thanks for your feedback.  We'll look into this and try make this clearer to you what information the amount is showing.  Sometimes whilst the data looks the same it can represent different things.  It might be that we aren't making it clear enough.  Leave this one with us.

AGL Idea Moderator
Status changed to: Needs More Info

What are you looking at for comparison purposes.  Let me know once you see this thread and we can look into this issue for you more.