AGL Mobile App Feedback and Ideas

Share your ideas for improving the AGL Energy Mobile App

Share your ideas for improving the AGL Energy Mobile App

Enhance the service behind the message feature

Switched-on

I can’t see what value your Message feature provides if the team that works on this queue aren’t ‘permitted to request a call back’ for issues they are not trained to deal with.  I was given no new information and told to call the customer service line when the next-step in my query is still with AGL which defeats the purpose of a Messaging service.  

2 Comments
AGL Idea Moderator
Status changed to: Watch this Space

Hi @Andrew-_-  

 

Thanks for providing this feedback. I sent this off to our Customer Solutions team who have advised they are currently reviewing what agents are trained in to compile of a list upskilling opportunities.  We should soon see an increase in the number of issues messaging agents can assist our customers with. 

 

Thanks.

AGL Community Manager
Status changed to: Under Consideration