Unfortunately, the wait times the past 3 times I've called have been excessive - 15 minutes to get through to someone and then I get redirected to customer resolutions (or another group) where I'm added to another queue and more waiting. I think I'll pass on that.
Just for clarity - I set my car to charge from 10pm (off peak) and I know that it actually works and charges as scheduled but the usage isn't showing up on the app until 1am (3 hours later).
Either the app is flawed and it is displaying incorrectly or rating of usage is shifted by 3 hours.
