AGL App and Online Services

Sort by:
  Smart Meter This section applies to you if you have a smart electricity meter.  If you have recently completed your own meter read and would like to understand how your bill is projected, please refer to How is my electricity bill calculated after completing my own meter read?   If you have a smart electricity meter you may be able to view a projection of your next bill.   Your bill projection is an estimate only. Here’s how it works:   We calculate your average daily charges for the billing period so far. We multiply this figure by the total number of days in the billing period. This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.   Remember, your bill projection is an estimate. Your actual bill may be different.   The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.   Basic Meter You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the ‘cost so far’ and project your next bill based on:   Your energy usage history from the same period last year or  Your most recent bill or If you're new to AGL or don't have usage history for your current meter, ‘cost so far’ and bill; projection are estimated based on other customers or households in your state.   This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.     Download or view the projected bill details in My Account or the A GL  Energy App.   For more information on GST, refer to  Do fees and charges include GST?
View full article
There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to: make a payment over the phone, or click on a link to view your account or to make a payment.   These communications may also threaten disconnection activity within 24 hours of contact.    They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:   Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or You’ve been overcharged and we need your credit card in order to refund you. These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:   Ignore it; and Download the   AGL App   or go to   My Account   to check on your account balance, or Contact us to check whether we have been trying to reach you.   If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.   Remember, AGL will never send you emails asking for personal banking or financial details, or threaten disconnection within 24 hours of contact.   How the scams work:   You receive an email from a reputable energy company claiming that you owe them money. The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'. The email may contain the subject title 'Your AGL Bills Update ✔'. The email may or may not be from your current energy provider. The email may claim that you have exceeded your energy usage limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link. The email may direct you to click on a link to view your account, pay your bill or download an attachment. If you click on the link, your computer may be infected with malicious software and your identity compromised. If you 'pay' the amount, you will lose your money and may have your credit card details stolen. How to protect yourself:   If you receive a suspicious email for outstanding energy usage - delete it immediately. If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email. Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar. Never click on the links from suspicious emails and delete them immediately. For more information visit the Scam Watch website.
View full article
On the login screen, enter your email address and click 'NEXT' If you’re set up with a password, you will see a ‘Password’ field Enter your password and click ‘LOGIN’   If the screen says ‘Verify Code’, you haven't set up login with a password. Read How do I create a Password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly,   get in touch with us.
View full article
The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.   If you’re an AGL customer, you can: Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill Monitor your solar usage and production   If you have a digital (or 'smart') electricity meter, you can: View your daily and monthly usage. Receive a projection of your next bill amount.   ~Only available to customers without a remotely read smart meter.     Simply download the App from the  App Store  or on  Google Play  and login using your AGL online account details.         Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in our feedback board. 
View full article
On the login screen, enter your email address or verified mobile number and click 'NEXT' We’ll send a one time code to the email address or verified mobile number associated with your account Enter this code in the 'Enter Code' field and click 'NEXT' to finalise login. You'll need to use the code within 5 minutes. If you can't find the code in your email inbox, check your spam folder.   Prefer to log in using a password? After the first time you log in with a code, you can set up a password for future logins. See How do I create a password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly, get in touch with us.
View full article
Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home.   If you have any questions, please contact us.   Not an AGL customer? Plan your move with us today. 
View full article
If you’re an AGL customer:   Have a recent AGL energy bill handy and click on the ‘My Account’ button in the top right hand corner of the AGL homepage. Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process. If successful, you’ll be taken to the My Account homepage. Soon after, you’ll be sent a confirmation email to the email address you used to register for My Account.
View full article
This article applies to you if you've performed your own meter read. If you have a smart meter, refer to How is my projected electricity bill calculated?   You may be able to view a projection of your next bill after completing a meter read.   Remember, your bill projection is an estimate only. Your actual bill may be different.   We estimate your average daily charges based on your read provided for the billing period and will still take into account the factors like seasonality, similar home usage, usage from previous periods etc. We multiply this figure by the total number of days in the billing period. This projection takes into account usage charges, supply charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.   Since your last bill, you’ve used tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.   However, please note that the bill projection and since your last bill, you’ve used does not include any credit we may apply if your meter read is lower than expected. That credit will be applied in your Account Balance and will be applied to your next bill unless otherwise refunded.   Download or view the projected bill details in My Account or the AGL Energy App.   For more information on GST, refer to Do fees and charges include GST?
View full article
Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more. To update your name or date of birth, contact us. A member of our customer service team can verify who you are and help you out.   If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
View full article
The best way to view, manage and pay your bills is via  My Account , or via the  AGL app .    When you are logged into My Account, click on Billing on the top of the screen. Here you will see your most current bill and underneath your bill history is listed, ordered from most recent. Click PDF to open the detailed copy of a bill. From here you can print or email.     If you are using the AGL app, once logged in go to the Billing tab down the bottom. Select the Bill History button to view bills. A list of your bills will appear ordered from most recent. Click the blue text View Bill to open the detailed copy of a bill. 
View full article
If you haven't created a password, you'll need to log in with your email and a one time code and then create a password.   Log in and click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Update' on the ‘Email Login Preference’ tab Click ‘Yes’ to confirm you want to switch to Password login Enter a unique password and click 'SAVE'
View full article
Sometimes updates are made to webpages but the changes can not be seen until you clear your recent browsing history. Follow the instructions below, depending on your device and/or browser.    Mozilla / Firefox Chrome Desktop Chrome Android Microsoft Edge Internet Explorer Safari (desktop Mac) Safari IOS (iPhone)
View full article
To nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account see below instructions. Log in to My Account, select ”Manage Account" from the top and then 'Authorised person' or; Need more help? Get in touch. 
View full article
  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, chat with us online ,  we’ll be happy to help.
View full article
Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck. Thanks to our online account management system, you can now manage your energy anytime using My Account.   Sure, you can always call us and have a chat. But the easiest way to manage your account is with  My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.   Once you’ve registered, you can log on and perform a number of tasks, such as:   View and monitor your energy usage and bill details View and pay your bills Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit Check the status of your solar system Update your personal details Track how much energy you are using   My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy.   There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call us and we’ll fix the mistake.   If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.   Thanks to  My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online.  
View full article
After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.   We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
View full article
If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.        
View full article
You’ll find new bills, along with all of your old ones, by clicking on the ‘Billing’ tab on the ‘Overview’ page (that’s the page you’ll first see after you log in to My Account).
View full article
Step 1  Log in or Register for My Account Step 2 Navigate to ‘Manage Account’ > ‘Billing and Payments’ > ‘Enter Meter Read’     Step 3 Confirm which read you are submitting. Select ‘Electricity’ or ‘Gas’ and for which address    Step 4 Confirm safe and clear access to your meter, select ‘OK to continue’       Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes Step 6 Ensuring you've entered the correct numbers, click ‘NEXT’ to submit your meter read        Need help? See our guide on how to read your meter.   This feature isn’t available to customers with a digital meter. Learn more about your digital meter.
View full article
If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. ~Only available to customers without a remotely read smart meter.
View full article