UPDATED 6/12/17 11:46AM
The issue has been resolved and customers can now log in to My Account as normal.
Try clearing your cache if you have had problems trying to reaccess My Account. After completing this action and you still cannot log in, please let us know and we will be happy to help!
We are aware of an issue that is affecting some customers when trying to access My Account using a password. Upon entering a password, customers may see a spinner however there is no response.
Customers using 'one time code' are still able to access My Account. To use this method, on the log in page select 'One Time Code instead'. This will sen a code to your email address to enter into the log in screen.
Access to the AGL app, via both code and password is still available.
Our technical team is currently reviewing the matter. We will continue to provide updates here and advise when the issue has been resolved. We sincerely apologise for the inconvenience and are working to have access resume as soon as possible.
The app is available to all AGL residential customers.
Some features may not be available to customers without a remotely read smart meter.
If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details.
If you don't have log in details for My Account you can register here.
If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
Sometimes updates are made to webpages but the changes can not be seen until you clear your recent browsing history. Follow the instructions below, depending on your device and/or browser.
Mozilla / Firefox
Chrome Desktop Chrome Android Microsoft Edge Internet Explorer Safari (desktop Mac) Safari IOS (iPhone)
If you’re an AGL customer:
Have a recent AGL energy bill handy and click on the ‘My Account’ button in the top right hand corner of the AGL homepage.
Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process.
If successful, you’ll be taken to the My Account homepage.
Soon after, you’ll be sent a confirmation email to the email address you used to register for My Account.
If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.
However, once you’re logged in, you can switch between any of your registered energy accounts.
Right now, the updates we’ve made to our My Account website (previously known as AGL Energy Online) can only be seen by those customers who log on using an AGL ID – one with a registered AGL email address. So, for the moment, you can’t access My Account using third party log in details. However, as we’ll soon integrate third party IDs (like Facebook and Google) with our website, it won’t be long until more AGL energy customers can enjoy the exciting new features in My Account.