If you've only just signed up to AGL, then there is a very good chance that we're still in the process of transferring your accounts over and setting things up.
While this is going on, you'll have very little access to our online services unfortunetly.
If you'd like us to take a closer look at things, please feel free to get in touch with our web chat team here!
You might not have access to My Account if you have:
Life Support registered against your account
An unmetered account
A Commercial & Industrial account
A bulk hot water account.
If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.
For help registering for My Account, chat with us online , we’ll be happy to help.
It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.
Log in to My Account.
Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions.
Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.
It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.
Please remember to give us 3 business days to have energy connected or disconnected at your home.
If you have any questions, please contact us.
Not an AGL customer? Plan your move with us today.
A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.
With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.
Step 1 Download the AGL App from either the Apple App Store or Google Play depending on your mobile device.
Step 2 Find the meter that you want to read.
Firstly, ensure safe and clear access to your meter.
For a guide on how to find and read your meter, please go to: https://www.agl.com.au/help/meters-connections/how-to-read-your-gas-electricity-meter
Step 3 Open the AGL Energy app on your device.
Step 4 Navigate to the relevant usage screen of the Electricity or Gas meter you wish to read and click on the “Enter meter read” tile.
Step 5 Enter your meter read on the app. Read your meter left to right, including all the leading zeroes.
Step 7 Ensure that you've entered the correct numbers, click ‘Send this Reading’ to submit your meter read.
Step 8 (Optional) Too many incorrect meter-read attempts.
If you’ve entered too many incorrect meter reads. You’ll be presented with the option to message our Customer Service team directly who will help you through the process.
Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck. Thanks to our online account management system, you can now manage your energy anytime using My Account.
Sure, you can always call us and have a chat. But the easiest way to manage your account is with My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.
Once you’ve registered, you can log on and perform a number of tasks, such as:
View and monitor your energy usage and bill details
View and pay your bills
Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit
Check the status of your solar system
Update your personal details
Track how much energy you are using
My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy.
There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call us and we’ll fix the mistake.
If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.
Thanks to My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online.
If you can’t find what you’re looking for in the Knowledge Base FAQs on the AGL Community, why not ask your own question? That way, once we post the answer for you, it’ll be there to help others looking for the same information.
If you are having problems logging in, you can also try clearing your cache . Sometimes while we make changes under the hood you might need to reset your browser to see the changes.
Otherwise, your best bet is to contact us – we’ll be happy to help.
There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to:
make a payment over the phone, or
click on a link to view your account or to make a payment.
These communications may also threaten disconnection activity within 24 hours of contact.
They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:
Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or
You’ve been overcharged and we need your credit card in order to refund you.
These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:
Ignore it; and
Download the AGL App or go to My Account to check on your account balance, or
Contact us to check whether we have been trying to reach you.
If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.
Remember, AGL will never
send you emails asking for personal banking or financial details, or
threaten disconnection within 24 hours of contact.
How the scams work:
You receive an email from a reputable energy company claiming that you owe them money.
The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'.
The email may contain the subject title 'Your AGL Bills Update ✔'.
The email may or may not be from your current energy provider.
The email may claim that you have exceeded your energy usage limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link.
The email may direct you to click on a link to view your account, pay your bill or download an attachment.
If you click on the link, your computer may be infected with malicious software and your identity compromised.
If you 'pay' the amount, you will lose your money and may have your credit card details stolen.
How to protect yourself:
If you receive a suspicious email for outstanding energy usage - delete it immediately.
If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email.
Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar.
Never click on the links from suspicious emails and delete them immediately.
For more information visit the Scam Watch website.
First, log in to My Account with your email address and OTC/Password
Navigate to the ‘Login details’ page
Click ‘Update’ on the ‘Social accounts' tile
Select your social account
Log in to your social/ third party account and follow the prompts
Keep on top of your account
The combination of the AGL Energy App and My Account gives you the ability to manage your energy usage, no matter where you are.
Getting set up
You can register for an online ID using My Account, or the AGL Energy App. You’ll need your account number, confirm your name as on the bill and date of birth.
Once you have an online ID, you can use this to access My Account and our app.
Once you’re in, there’s a lot you can manage on your own. Here are some of the options:
organise your home or small business move
get detailed information about your energy usage
link your electricity and gas accounts in My Account
view and pay your bills, with flexible payment options
save your payment details
choose to receive your bills via email
set up Direct Debit
update your personal details
request a payment extension
keep up with your AGL Rewards
opt-in to Bill Smoothing
register for SMS Pay.
The AGL Energy App
All residential and small business AGL energy customers can use the AGL Energy App to manage their account on the go. Use the app to:
view information on your usage and charges
if you have a digital smart meter you can track your cost to date and see a projection for your next bill
view current and past bills
enter your own meter reads
pay your bill via credit card, bank account or PayPal
update your contact details
set up direct debit
set up monthly billing.
Ready to get on top of your energy account?
Download the AGL App Get the AGL App for Android Get the AGL App for iPhone
Sign into My Account
If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If you're a South Australian battery customer:
Email us on email@example.com
Call us on 1300 337 118 (option 2 then option 2)
For Commercial Solar customers:
Email us on firstname.lastname@example.org
Call us on 1300 377 118 (press option 2 then option 1).
For all other customers:
Email us at email@example.com
Call us on 1300 377 118 (Press option 2 then option 1)
How do I update my login email address?
This can be done via your solar monitoring dashboard.
Click on Login Details using the navigation bar on the top left
On the Login Details you will see ‘login email address’ Click ‘Update’
Update with your new desired email address and save
How do I log in / verify my mobile number?
I didn't receive an email with a code when trying to log in or verify
Why am I seeing "Your password is no longer secure Reset it now to log in"?
How do I reset my password?
How do I log in using a code?
How do I log in using a password?
How do I create a password?
If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:
While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.
If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.
Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
If you’re an AGL customer, you can:
Enter your own meter reads.~
View historical billing data.
Easily pay bills via PayPal or credit card.
Download your bill
If you also have a digital (or 'smart') electricity meter, you can:
View your daily and monthly usage.
Receive a projection of your next bill amount.
~Only available to customers without a remotely read smart meter.
Log in to My Account
Select 'Make a Payment' on the bill you want to pay
Confirm your payment amount and select 'Later' under 'Payment Date'
Select your preferred payment date from the calendar.
Confirm your preferred payment method.
Not registered for My Account? Learn how.
Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community. Download the AGL App For iPhone For Android
A one time code is a secure and temporary code sent to your email address when you log in to My Account. This means you’ll never need to remember (or reset!) a password.
The one time code is only valid for 5 minutes after they're sent and will expire shortly thereafter and you will have to request a new code.
The code is considered as a secure login method, as it checks that the person trying to login to your My Account has access to the registered email.
Learn how to login in using a one time code.