AGL App and Online Services

Sort by:
If your current credit card is currently linked to a direct debit please follow steps below, if not, please follow Step 3 only.   Step 1: Log in to My Account Step 2: Cancel any direct debits currently using the card you wish to remove/update.  Manage Account > Billing and Payments > Direct Debit > Manage   Step 3: Add new card in My Wallet  Manage Account > Billing and Payments > My Wallet > Add Delete old card  Add a Payment Method Step 4: Set up Direct Debit with your new card details Manage Account>Billing and Payments>Direct Debit> Manage
View full article
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.    If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.    Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
View full article
If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. ~Only available to customers without a remotely read smart meter.
View full article
A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.   With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.  
View full article
Log in to My Account Select 'Make a Payment' on the bill you want to pay  Confirm your payment amount and select 'Later' under 'Payment Date'   Select your preferred payment date from the calendar. Confirm your preferred payment method.    Not registered for My Account? Learn how. 
View full article
Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community.   Download the AGL App For iPhone For Android
View full article
A one time code is a secure and temporary code sent to your email address when you log in to My Account. This means you’ll never need to remember (or reset!) a password. The one time code is only valid for 5 minutes after they're sent and will expire shortly thereafter and you will have to request a new code.  The code is considered as a secure login method, as it checks that the person trying to login to your My Account has access to the registered email.   Learn how to login in using a one time code.    
View full article
Step 1  Log in or Register for My Account Step 2 Navigate to ‘Manage Account’ > ‘Billing and Payments’ > ‘Enter Meter Read’     Step 3 Confirm which read you are submitting. Select ‘Electricity’ or ‘Gas’ and for which address    Step 4 Confirm safe and clear access to your meter, select ‘OK to continue’       Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes Step 6 Ensuring you've entered the correct numbers, click ‘NEXT’ to submit your meter read        Need help? See our guide on how to read your meter.   This feature isn’t available to customers with a digital meter. Learn more about your digital meter.
View full article
Step 1 Download the AGL App  - Iphone or Android Step 2 Open the AGL App on your device Step 3 Navigate to ‘Account’ > ‘Enter Meter Read’  Step 4 Confirm which read you are submitting. Select ‘Electricity’ or ‘Gas’ and for which address Step 5 Ensure safe and clear access to your meter, select ‘OK to continue’ Step 6 Reading your meter left to right, enter the first 5 numbers including all zeroes Step 7 Ensuring you've entered the correct numbers, click ‘NEXT’ to submit your meter read   Need help? See our guide on how to read your meter.   This feature isn’t available to customers with a digital meter. Learn more about your digital meter.
View full article
You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.   If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please  complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.   Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.  
View full article
You can update your postal address online from the 'Personal Details' tab in My Account.
View full article
We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through My Account when clicking on the USAGE tab.   Affected customers will see this screen and the link to “Go to electricity and solar usage” does not provide access to the correct screen.       We are currently making some updates in the background which might be the cause of this issue. Our technical teams are investigating this at the moment. We’ll provide an update here as they unfold.   If you are experiencing this issue: 1. Log out of the App or My Account and log back in.   2. If the Usage page does not load correctly and you continue to see the above screen, please clear your cache (instructions here) and retry.   3. If the above instructions fail to resolve the issue please let us know your device, browser and account information and we can investigate with you directly. Please send the moderator a private message. While we appreciate the frustration this inconvenience has caused, we greatly value your feedback and any information you contribute towards a solution.  
View full article
If you get an error message when you try to update your email address, verify a mobile number, link a social account or create a password, please contact us. If you can, make a note of the specific error message before getting in touch. This will help us resolve your issue faster. 
View full article
The AGL Skill has been created to help our customers who have an Amazon Echo or other Alexa-enabled device to get basic information about their AGL energy account quickly and easily.   Simply speak to your device by saying "Alexa, open AGL ...." then:   …"Ask AGL, what's my account balance?" … "Ask AGL,  what's my bill amount?" … "Ask AGL,  when my electricity bill is due?" and more ...    What can the Amazon Echo or Dot do for me? Amazon Echo and Echo Dot are voice-controlled speakers that connect to Alexa, a cloud-based service, to play music, control compatible smart home devices, set alarms and timers, check your calendar, weather, traffic, and sports scores, as well as manage your AGL energy account.   Use your Amazon Echo or Dot to switch on the lamp before getting out of bed, turn on the TV from your favourite chair or dim the lights from the couch to watch a movie – all without lifting a finger. When you want to use Echo or Echo Dot, just say the wake word, “Alexa” and it will light up and respond to your request.   Learn more about Amazon Echo Dot. How do I get Amazon Echo Dot to answer the questions I have? That’s easy. Just say ‘Alexa’ before asking your question. For example, “Alexa, what’s the temperature outside?” Can I check what I've asked Alexa? Yes, you can see what you’ve asked Alexa in the past by viewing your 'History' in the ‘Settings’ section of your Alexa app. But it’s worth noting that Alexa may not understand everything you ask perfectly, so some translations you’ll see in 'History' may not reflect what you said word for word. To help improve your experience, please share your feedback on inaccurate translations in 'History' within the Alexa app.     Set up and use of Amazon Echo   Where can I get help to set up my device? It’s easy to set up the AGL Skill on your Alexa enabled device. See above for step by step instructions and a demo video.   If you’re having any trouble, you can also get help here.   How do I change my country settings, so I can use my Echo Dot or Amazon Alexa in Australia? You can go here to change your country settings with Amazon Australia. This will allow you to see Australian Skills in the Amazon Alexa app.   The AGL Skill for Amazon Alexa   What is the AGL Skill and what does it do? The AGL Skill has been created to help our customers who have an Amazon Echo Dot or other Alexa-enabled device to get information about their AGL energy account quickly and easily.   Simply speak to your device and say "Alexa, open AGL" and ask questions like: “Ask AGL, what’s my account balance?” “Ask AGL, what’s my bill amount?” “Ask AGL, when’s my payment due?” “Ask AGL, what’s my electricity cost to date?” (smart meter customers only) You can also switch to e-billing and request a payment extension.   Over time, more and more AGL capabilities will be added, making Alexa an even more convenient way to connect with AGL.   Why should I have the AGL Skill on my Amazon Echo Dot? Using the AGL Skill on your Amazon Echo Dot lets you access things like your AGL account balance or bill due date without having to lift a finger. Simply ask Alexa to tell you. And, if you’re an AGL customer with a smart meter at home, you can even hear your estimated cost to date along with an estimated bill projection. We’ll add more capabilities to the AGL Skill soon, so stay tuned.   Why can't Alexa answer my questions? If Alexa can't answer your question, it means that we haven't added the question to the AGL Skill yet. AGL continually reviews customer feedback and requests for additional voice features and information; and will continually update the AGL Skill with new features. You'll see updates on the AGL Skill page, and we'll also email registered AGL customers with important updates (provided we have your consent).   Your feedback is important to us. If you have feedback to share about the AGL Skill, we’d love to hear it. Simply join this  thread .   The AGL Skill is not working for me. What should I do? First, make sure it's set up correctly – please follow the instructions at the top of this page. Then, invoke the AGL Skill by saying "Alexa, open AGL…". Check the next FAQ to see which questions you can ask.   If the AGL Skill is still not working, please check if other Alexa Skills are working on your device. If it's only the AGL Skill that's not working, please try unlinking your account and enabling it again. What questions can I ask AGL? Here are some of the questions you can ask: ”Alexa, ask AGL what’s my account balance?” ”Alexa, ask AGL how much is due?” ”Alexa, ask AGL how much do I owe?” ”Alexa, ask AGL what’s my bill amount?” ”Alexa, ask AGL what's my payment due date?” ”Alexa, ask AGL when is my bill due?” ”Alexa, ask AGL when should I pay?” ”Aexa, ask AGL to give me a tip.” ”Alexa, ask AGL to tell me an energy saving tip.” ”Alexa, ask AGL to switch to e-billing.”   If you have a smart meter, you can also ask: ”Alexa, ask AGL what's my current usage cost?” ”Alexa, ask AGL what's my cost to date?” ” Alexa, ask AGL what's my projected bill?”   I've already paid my bill, why is the AGL Skill telling me my bill is overdue? Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you’ve paid your outstanding bills in full, you can disregard any payment information provided on the AGL Skill. I can't access any of the Australian Skills, including the AGL Skill This may be because you have the incorrect country setting in your Amazon Australia account. You can set this up by following the instructions here. Can I link multiple accounts using the AGL Skill? Your AGL Skill can only be linked to one AGL My Account. That said, you can have multiple energy products or supply addresses within My Account.   To see which products or supply addresses are linked to your customer number, log into My Account.   Privacy and data security   Is my personal data secure? At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Alexa with information that is necessary to answer your question or use the Skill. For example, you’ll notice that data, such as your personal address, is not provided fully. It’s still your responsibility to ensure that Alexa can’t be heard by anyone else, so remember to be aware of who is around you when you ask Alexa for your information. We use end to end encryption to ensure your data is safe and secure.   How do I know my personal data is safe? AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Securing Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. For more information about how we protect and manage your personal information see our privacy policy. When you use the Amazon Alexa Device, Amazon will also collect and use your data and personal information and this collection and use will be governed by Amazon’s privacy policy and its additional terms of use.   When are devices streaming audio to the cloud? Echo devices use on-device keyword spotting to detect when you say your selected wake word (Alexa, Amazon, Echo, or Computer) – the device does not stream audio to the cloud unless the wake word is detected or the action button is pressed.   After they hear the wake word, they record what they hear for two purposes:   to send your request to the Alexa voice service in the cloud for processing: for Alexa to figure out what you said, and how to respond; and  to send a copy of your request to the History file for your specific device, which you can access in the Alexa app. This is useful for you, because when Alexa doesn’t respond as you expected her to you can see what she thought you said in the app. It also helps Alexa get better at understanding you over time as you interact with and correct her. However, if you’re uncomfortable with having the History stored you can manage the file in the app anytime you’d like. Just go to Settings > History.   It’s true that Amazon is keeping overall statistics on what types of requests Alexa device owners are making and what types of errors Alexa is experiencing, but these statistics are not tied to individual users or device owners, and they help Amazon to keep making the Alexa service and devices better by keeping track of what consumers want from Alexa but aren’t getting currently or aren’t getting reliably.   Where can I get more information on voice services and data security? Amazon has a help page with lots of detailed information.
View full article
Login with your email address or verified mobile Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Update' on the 'Login email' tile Enter your new email and click ‘SEND CODE’ A one time code will be sent to your new email address Enter the code and click ‘SAVE’ If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
View full article
The PIN we send you only lasts 24 hours. Once it’s expired, you’ll need to repeat the process for updating your email.   If you can still log in using your mobile number or old email address, you can update your email address online yourself.    If you're unable to access My Account, please contact us to complete the process.
View full article
If you recently called to update your login email address, you’ll need to click on the link in the email we sent you and enter the PIN provided to you by your customer service representative. The PIN only lasts for 24 hours.   If your PIN has expired and you can still log in using your mobile number or old email address, you can update your email online. Otherwise, please get in touch to complete the process.
View full article
It’s possible the code has expired or you’re entering the wrong code. Some things to try: 1. Check that you’re entering the right number 2. Check that you're using the most recent code sent to your email or SMS 3. Make sure you enter the code within 5 minutes of receiving it 4. Click 'Resend' at the bottom of the ‘Verify Code’ page to try again.
View full article
Your login mobile for AGL Online Services can only be changed by a customer service representative. Please contact us if you need to change it.
View full article
Before you can login with a mobile number you'll need to verify it in My Account.   Log in with your email address Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Verify' in the ‘Login mobile number' tile Confirm your number is correct and click ‘YES’ A code will be sent to your phone via SMS Enter the code and click ‘Verify and save’   You will now be able to log in using a mobile number and one time code.
View full article