AGL App and Online Services

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The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.   If you’re an AGL customer, you can: Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill Monitor your solar usage and production   If you have a digital (or 'smart') electricity meter, you can: View your daily and monthly usage. Receive a projection of your next bill amount.   ~Only available to customers without a remotely read smart meter.     Simply download the App from the  App Store  or on  Google Play  and login using your AGL online account details.         Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in our feedback board. 
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There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to: make a payment over the phone, or click on a link to view your account or to make a payment.   These communications may also threaten disconnection activity within 24 hours of contact.    They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:   Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or You’ve been overcharged and we need your credit card in order to refund you. These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:   Ignore it; and Download the   AGL App   or go to   My Account   to check on your account balance, or Contact us to check whether we have been trying to reach you.   If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.   Remember, AGL will never send you emails asking for personal banking or financial details, or threaten disconnection within 24 hours of contact.   How the scams work:   You receive an email from a reputable energy company claiming that you owe them money. The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'. The email may contain the subject title 'Your AGL Bills Update ✔'. The email may or may not be from your current energy provider. The email may claim that you have exceeded your energy usage limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link. The email may direct you to click on a link to view your account, pay your bill or download an attachment. If you click on the link, your computer may be infected with malicious software and your identity compromised. If you 'pay' the amount, you will lose your money and may have your credit card details stolen. How to protect yourself:   If you receive a suspicious email for outstanding energy usage - delete it immediately. If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email. Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar. Never click on the links from suspicious emails and delete them immediately. For more information visit the Scam Watch website.
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You can update your postal address online from the 'Personal Details' tab in My Account.
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You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.   If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.
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The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. ~Only available to customers without a remotely read smart meter.
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We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through My Account when clicking on the USAGE tab.   Affected customers will see this screen and the link to “Go to electricity and solar usage” does not provide access to the correct screen.       We are currently making some updates in the background which might be the cause of this issue. Our technical teams are investigating this at the moment. We’ll provide an update here as they unfold.   If you are experiencing this issue: 1. Log out of the App or My Account and log back in.   2. If the Usage page does not load correctly and you continue to see the above screen, please clear your cache (instructions here) and retry.   3. If the above instructions fail to resolve the issue please let us know your device, browser and account information and we can investigate with you directly. Please send the moderator a private message. While we appreciate the frustration this inconvenience has caused, we greatly value your feedback and any information you contribute towards a solution.  
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If you get an error message when you try to update your email address, verify a mobile number, link a social account or create a password, please contact us. If you can, make a note of the specific error message before getting in touch. This will help us resolve your issue faster. 
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The PIN we send you only lasts 24 hours. Once it’s expired, you’ll need to repeat the process for updating your email.   If you can still log in using your mobile number or old email address, you can update your email address online yourself.    If you're unable to access My Account, please contact us to complete the process.
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If you recently called to update your login email address, you’ll need to click on the link in the email we sent you and enter the PIN provided to you by your customer service representative. The PIN only lasts for 24 hours.   If your PIN has expired and you can still log in using your mobile number or old email address, you can update your email online. Otherwise, please get in touch to complete the process.
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It’s possible the code has expired or you’re entering the wrong code. Some things to try: 1. Check that you’re entering the right number 2. Check that you're using the most recent code sent to your email or SMS 3. Make sure you enter the code within 5 minutes of receiving it 4. Click 'Resend' at the bottom of the ‘Verify Code’ page to try again.
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Your login mobile for AGL Online Services can only be changed by a customer service representative. Please contact us if you need to change it.
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Login with your email address or verified mobile Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Update' on the 'Login email' tile Enter your new email and click ‘SEND CODE’ A one time code will be sent to your new email address Enter the code and click ‘SAVE’ If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
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Before you can login with a mobile number you'll need to verify it in My Account.   Log in with your email address Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Verify' in the ‘Login mobile number' tile Confirm your number is correct and click ‘YES’ A code will be sent to your phone via SMS Enter the code and click ‘Verify and save’   You will now be able to log in using a mobile number and one time code.
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If you signed up with AGL after 2016, you’re most likely already registered for AGL Online Services. You should be able to log in using the email you provided when you set up your account.   If you need to confirm the email that’s registered for AGL Online Services, you can contact us online.
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This means the AGL account number you entered has already been set up for AGL Online Services with a different email address. In other words, you may already be registered. Try logging in with a different email address.   If you’re sure you haven’t registered before check you’ve entered the right account number.   If you continue to get this error, contact us to find out which email address your account is registered with.
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This means the email you tried to log in with is not registered to an AGL account.   Try using a different email address or registering for AGL Online Services if you haven’t already done so.
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First check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, these actions might help:   Click 'Resend' at the bottom of the Verify Code page Check that you’ve entered the correct email address or mobile If you’re using Hotmail, check your ‘focused’ and 'other' tabs   If these don’t work, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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Are you sure you’re set up for password login? It’s possible that you’re not actually set up for password login. To check this:   Enter your email address in the login screen and click 'NEXT’   If the screen says ‘Verify Code’, you’re not a password customer. Read the FAQ for ‘How do I log in using a code?’   If you’re sure you’re set up for password login First, check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, try repeating the Reset Password process online.   If you still don’t receive the email, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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On the login screen, enter your email address and click 'NEXT' If you’re set up with a password, you will see a ‘Password’ field Enter your password and click ‘LOGIN’   If the screen says ‘Verify Code’, you haven't set up login with a password. Read How do I create a Password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly,   get in touch with us.
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