AGL App and Online Services

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Login with your email address or verified mobile Click 'Hi [Your Name]▼' > 'Profile' Click 'Edit' in the ‘Login details’ tile Enter your new email and click ‘Send code' A one time code will be sent to your new email address Enter the code and click ‘Save’ If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
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Before you can login with a mobile number you'll need to verify it in My Account.   Log in to My Account using your email address Click 'Hi [Your Name] ▼' menu > Profile In the 'Login Details' tile click 'edit' on Login mobile Enter your number and confirm it is correct A code will be sent to your phone via SMS Enter the code and click ‘Verify and save’   You will now be able to log in using a mobile number and one time code.
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If you signed up with AGL after 2016, you’re most likely already registered for AGL Online Services. You should be able to log in using the email you provided when you set up your account.   If you need to confirm the email that’s registered for AGL Online Services, you can contact us online.
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This means the AGL account number you entered has already been set up for AGL Online Services with a different email address. In other words, you may already be registered. Try logging in with a different email address.   If you’re sure you haven’t registered before check you’ve entered the right account number.   If you continue to get this error, contact us to find out which email address your account is registered with.
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This means the email you tried to log in with is not registered to an AGL account.   Try using a different email address or registering for AGL Online Services if you haven’t already done so.
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First check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, these actions might help:   Click 'Resend' at the bottom of the Verify Code page Check that you’ve entered the correct email address or mobile If you’re using Hotmail, check your ‘focused’ and 'other' tabs   If these don’t work, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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Are you sure you’re set up for password login? It’s possible that you’re not actually set up for password login. To check this:   Enter your email address in the login screen and click 'NEXT’   If the screen says ‘Verify Code’, you’re not a password customer. Read the FAQ for ‘How do I log in using a code?’   If you’re sure you’re set up for password login First, check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, try repeating the Reset Password process online.   If you still don’t receive the email, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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On the login screen, enter your email address and click 'NEXT' If you’re set up with a password, you will see a ‘Password’ field Enter your password and click ‘LOGIN’   If the screen says ‘Verify Code’, you haven't set up login with a password. Read How do I create a Password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly,   get in touch with us.
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On the login screen, enter your email address or verified mobile number and click 'NEXT' We’ll send a one time code to the email address or verified mobile number associated with your account Enter this code in the 'Enter Code' field and click 'NEXT' to finalise login. You'll need to use the code within 5 minutes. If you can't find the code in your email inbox, check your spam folder.   Prefer to log in using a password? After the first time you log in with a code, you can set up a password for future logins. See How do I create a password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly, get in touch with us.
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If you haven't created a password, you'll need to log in with your email and a one time code and then create a password.   Log in and click the 'Hi [Your Name]  ▼' menu > Profile On the ‘Login details’ tile, click 'Edit' on 'Login password'  Click ‘Yes’ to confirm you want to switch to Password login Choose your password and save the settings
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Enter your email address in the login screen and click 'NEXT' On the 'Enter password' page, click ‘Forgot’ Click the link in the email we send you to enter a new password If you don’t see the ‘Enter password’ page, it means you haven’t set yourself up for password login.   See How do I create a password? for instructions.
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Keep on top of your account   The combination of the AGL Energy App and My Account gives you the ability to manage your energy usage, no matter where you are.   Getting set up   You can register for an online ID using My Account, or the AGL Energy App. You’ll need your account number, confirm your name as on the bill and date of birth. Once you have an online ID, you can use this to access My Account and our app. My Account   Once you’re in, there’s a lot you can manage on your own. Here are some of the options:   organise your home or small business move get detailed information about your energy usage link your electricity and gas accounts in My Account view and pay your bills, with flexible payment options save your payment details choose to receive your bills via email set up Direct Debit update your personal details request a payment extension keep up with your AGL Rewards opt-in to Bill Smoothing register for SMS Pay. The AGL Energy App All residential and small business AGL energy customers can use the AGL Energy App to manage their account on the go. Use the app to:   view information on your usage and charges if you have a digital smart meter you can track your cost to date and see a projection for your next bill view current and past bills enter your own meter reads pay your bill via credit card, bank account or PayPal update your contact details set up direct debit set up monthly billing.   Ready to get on top of your energy account?   Download the AGL App Get the AGL App for Android Get the AGL App for iPhone   Sign into My Account  
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Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community.   Download the AGL App For iPhone For Android
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We've recently rolled out a new feature and we've discovered a small number of customers have been impacted when attempting to login to My Account.   Only customers that were not logged out of My Account yesterday morning (24th September) are impacted and may see the below error message when attempting to access My Account again. To resolve the issue, please clear your cookies. There are further instructions provided on the error page if you are unsure how to do this (see below). We apologise for any inconvenience this has caused and thank you for your patience as we resolve.      
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If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.   However, once you’re logged in, you can switch between any of your registered energy accounts.  
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  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, chat with us online ,  we’ll be happy to help.
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Contact us. A member of our customer service team can verify who you are and help you out.
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To keep your account as protected as possible, your AGL Online Services password must be 8 or more characters and contain a combination of upper case, lower case and special characters.
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Log in to My Account, click on ‘Update my details’ on the left-hand side, update your email address and click ‘Submit’. After that, you’ll need to use your new email address to log into My Account.
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The AGL Skill on Amazon Alexa and AGL Action on the Google Assistant are voice services you can use to help you manage your AGL energy account. With a simple voice command, they can help you get information about your AGL account without having to log in or pick up the phone.   At AGL we take your privacy seriously. You can control what information is stored and shared with Amazon and Google.   Learn more about how your data is collected and used:   AGL Skill on Amazon Alexa – FAQs AGL Action on the Google Assistant – FAQ’s Join the discussion on AGL Community and provide feedback on your experience:   AGL Skill on Amazon Alexa – discussion and feedback thread AGL Action on the Google Assistant – discussion and feedback thread
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