AGL App and Online Services

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The AGL Skill on Amazon Alexa and AGL Action on the Google Assistant are voice services you can use to help you manage your AGL energy account. With a simple voice command, they can help you get information about your AGL account without having to log in or pick up the phone.   At AGL we take your privacy seriously. You can control what information is stored and shared with Amazon and Google.   Learn more about how your data is collected and used:   AGL Skill on Amazon Alexa – FAQs AGL Action on the Google Assistant – FAQ’s Join the discussion on AGL Community and provide feedback on your experience:   AGL Skill on Amazon Alexa – discussion and feedback thread AGL Action on the Google Assistant – discussion and feedback thread
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Your login mobile for AGL Online Services can only be changed by a customer service representative. Please contact us if you need to change it.
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The app is currently compatible on any Apple mobile device with iOS 7 or later as well as Android mobile devices with version 4.1 or later.
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If you get an error message when you try to update your email address, verify a mobile number, link a social account or create a password, please contact us. If you can, make a note of the specific error message before getting in touch. This will help us resolve your issue faster. 
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If you recently called to update your login email address, you’ll need to click on the link in the email we sent you and enter the PIN provided to you by your customer service representative. The PIN only lasts for 24 hours.   If your PIN has expired and you can still log in using your mobile number or old email address, you can update your email online. Otherwise, please get in touch to complete the process.
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First check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, these actions might help:   Click 'Resend' at the bottom of the Verify Code page Check that you’ve entered the correct email address or mobile If you’re using Hotmail, check your ‘focused’ and 'other' tabs   If these don’t work, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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The PIN we send you only lasts 24 hours. Once it’s expired, you’ll need to repeat the process for updating your email.   If you can still log in using your mobile number or old email address, you can update your email address online yourself.    If you're unable to access My Account, please contact us to complete the process.
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This means the email you tried to log in with is not registered to an AGL account.   Try using a different email address or registering for AGL Online Services if you haven’t already done so.
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It’s possible the code has expired or you’re entering the wrong code. Some things to try: 1. Check that you’re entering the right number 2. Check that you're using the most recent code sent to your email or SMS 3. Make sure you enter the code within 5 minutes of receiving it 4. Click 'Resend' at the bottom of the ‘Verify Code’ page to try again.
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Two-factor authentication (2FA) provides an extra layer of security and helps to keep your AGL account safe. Protecting yourself with 2FA makes it harder for someone else to impersonate you and gain access to your AGL account. 2FA is optional for most customers, but we may ask you to enable it if you have requested additional security or if we notice something unusual.   How does it work? If you’re logging in with your email and password (or code), then we’ll send a 6-digit code to your mobile. Enter the code, then proceed. The code will expire after 5 minutes. If you’re logging in with your mobile number and a one-time code, we’ll send a 6-digit code to your email. Enter the code, then proceed. The code will expire after 5 minutes.   How do I activate or deactivate 2FA? Here are the steps to change your 2FA settings in My Account:   1. From your My Account dashboard, go to your Profile settings. 2. Next to Two factor authentication select Edit. 3. From here you’ll be able to activate or deactivate 2FA. To do this in the AGL app, go to the Account tab, then tap Login Details.
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